Unleash your potential for better SNF outcomes.
In a world where resident satisfaction, 5 Star quality measures, and 30 day readmissions are at the forefront of care - we speak directly with the resident to identify concerns before they become administrative-hurdles.
Premium post-discharge experience calls that residents actually answer
Why choose us? Why do a resident interview at all?
Person-Centered. No AI.
We eliminate AI and automated surveys so we can gather deeper, more reliable resident experience insights through authentic human conversations.
Phones calls in their language
Don't miss out on an entire community because it is difficult to communicate. Conduct the interview in their language.
Stronger Reputation
Track resident experience beyond discharge to support quality improvement initiatives
Better Insights
Meaningful resident insights that support revenue growth
Higher Engagement
When residents feel heard, facilities build stronger trust with families and referral partners
Why Facilities Choose Us
Increase Referrals and Occupancy
Identifying issues allows you to correct them quickly, improving hospital and family referrals.
Targeted Quality Improvements
Investing in improvements guided by real resident feedback maximizes ROI rather than spending on broad, unfocused quality initiatives.
Improved operational efficiency and resource allocation help reduce costs and improve margins.
Reduce Rehospitalizations
Reduced penalties and improved quality metrics = cost savings and incentive bonuses.
Protect and Enhance Reputation
Positive post-discharge experiences drive online reviews and word-of-mouth referrals.
Frequently asked questions addressed
Our trained representatives conduct live post-discharge phone calls to capture authentic resident experiences.
The magic isn't just what we ask- it's how we ask and how we follow up. We care and value their experiences. That comes across in the interactions and helps put them at ease as we skillfully navigate the conversations.
We are a neutral 3rd party with experience in navigating delicate conversations. We want you to have real, actionable data to improve outcomes- and not everyone wants to share that information. Through a series of redlight-questions and open-ended questions, we delve into what is most important to the resident and how to support a better outcome.
Yes! We offer QAPI-ready reports as well as communication in real-time when there is a pressing concern. For example, a resident is struggling at home - the resident can potentially be readmitted to your facility before deteriorating to the point of requiring a re-hospitalization (which hurts your 30-day rehospitalization reimbursement metric.)
Interviews are attempted in English first. If they prefer to conduct the interview in a different language, our team has multiple languages available in-house to readily complete the interview. If the language is not available in-house, then we will utilize our network of professional linguists to complete the interview.
We attempt to speak with the resident first. If the resident is unable or unwilling to complete the interview, then we will attempt to speak with the responsible party / next of kin. If the resident directs us to a different person (family, friend, etc), we will attempt to conduct the interview with that person.
We can begin immediately after signing of contract and receiving resident contact information. You can choose to provide direct access to EHR or to manually send a list of names and phone numbers.
Anytime you would like to cancel the service, it is immediately cancellable and the monthly fee is prorated. Please note that QAPI-ready reports are only available with complete months.
You absolutely can! You can develop the interview technique, questions, and work on limiting bias. However, call us if you are seeking a more robust, objective program that you don't need to actively manage - that includes skilled clinicians who understand:
+ SNFs
+ Discharge process
+ Medicare, Medicaid, Commercial insurances
+ Quality Measures, Value base purchasing (VBP), Quality reporting program (QRP)
+ Typical, as well as unique, discharge hurdles
Our team is made up of Social Workers, Nurses, and other professionals who have worked directly with nursing homes. Because of this firsthand experience, we understand the processes and challenges facilities face every day. Our goal is to help you identify the specific obstacles within your facility so practical solutions can be developed that improve operations, compliance, and quality of care.
Partner with us to make resident experience a strategic priority
What you will gain
Premium methods that produce high-quality results
Personalized, prompt support
Multilingual outreach
Contact us